If you wish to return an item please e-mail us at firstname.lastname@example.org with your name, order number, and which item(s) you would like to return in order to obtain a return authorization (RA#) and return address. We accept returns within 14 days of delivery. The item(s) must be returned in original condition. Any return that does not meet this requirement will be sent back to the customer, we do not sell used merchandise. Shipping costs are not refundable. No refunds or exchanges on Monthly Gift Subscription boxes.
For your security, please return your item(s) with an insured courier (i.e. fedex, ups, usps) and retain a receipt. Behind These Eyes is not responsible for items damaged or lost in transit. Items returned without a proper RA# will be returned back to customer.
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 2-4 weeks to process upon receipt of the item. Once completed you will be issued a refund to the original payment method. Please allow and additional 3-5 business days for your bank to process.